Mountain States Wholesale Nursery Delivery Policy
MSWN utilizes different size trucks and trailers for deliveries. These trucks are very heavy, and can be extra-long. MSWN, or our contracted carriers, will take all normal precautions while making deliveries to jobsites, nurseries, commercial, and residential properties.
Delivery trucks may need 20 feet of overhead clearance, and often 80 feet or more of ground clearance to deliver and turn around. If the route, or final delivery site, is not suitable for a semi-truck we will not schedule the delivery. We will only deliver to safe areas with solid surfaces.
*Upon arrival, drivers have sole discretion to determine if conditions are unacceptable for delivery, up to and refusing to make the delivery.
- Drivers will call in advance if there is a problem or delay with the delivery
- Driver unloading assistance consists of bringing the material to the tailgate, which means customers are responsible to unload the plants from the tailgate of the trailer
- Drivers are not permitted to carry #15 or heavier containers by themselves; customers are required to assist with these containers as necessary
- Customers are required to have enough personnel onsite at the time of delivery in order to unload in a timely manner; accordingly, larger loads require more personnel
- Customers are required to have the necessary equipment/ machinery at the delivery site to unload very heavy material (25 gallon tubs, boxed trees, etc.) Drivers will not facilitate unloading via wood planks (2X4's, 2X6's, etc.) Note: our #20-24" boxes typically weigh 300 lbs. to 400 lbs., and 36" boxes weigh about 1200 lbs.
- Customers are responsible for any damages that may occur as a result of their offloading
Everyone loses money when a truck is detained, and with the Electronic Logging Devices (ELDs) measuring Hours of Service much more closely, the impact has increased. Much worse than the economic impact is the disruption to our customers. Most trucks are comprised of deliveries to multiple customers, so unexpected delays trigger staggering negative results: every subsequent delivery window is negated; scheduled installs can't happen; unloading crews/ equipment are no longer available; and drivers run out of mandated operating hours, essentially shutting them down.
Therefore, effective May 1st, 2021, we will start charging detention fees of $80 per hour, billed in 15-minute increments, for delays lasting longer than two hours on full trucks, and delays longer than one hour on half truckloads. Our preference is absolutely to never have to charge these fees as they will not remotely cover the true cost, but we must try to curb delays. There are just not enough plants, trucks, or personnel to keep up with the demand.